Business : Business Etiquette

In this book, you will be introduced to the basics of Chinese culture. You will discover how to initiate contact, what to expect in meetings, and how to behave there. You will learn the way the Chinese approach negotiations, discover how you can respond to them, and learn how to negotiate a successful conclusion. more...

Price: $7.50

Businesspeople, students, grandparents, teens: Everyone uses e-mail, but few understand how to use it politely. Now People magazine's Internet Manners expert, Samantha Miller, provides training, tips, and tech secrets for composing proper, effective e-mail—from rules for e-etiquette on and off the job to real-life advice. Filled with solutions for your 'Net peeves,' E-MAIL ETIQUETTE delivers: more...

Price: $4.99

Just as customs vary greatly between Latin America and the United States, so do they vary among the diverse nations of Latin America. What is proper and expected in Argentina, for example, may be a deal-breaker in Venezuela. The Global Etiquette Guide to Mexico and Latin America will familiarize you with the customs, habits, tastes, and mores of every key Latin American nation - over thirty in all - and help you guarantee the mutual respect and acceptance that are vital for keeping every international business relationship agreeable, effective, and successful. more...

Price: $17.95

This tutorial from a reporter discusses answering questions, holding news conferences, remaining anonymous, becoming famous, and controlling damage. Many people have a story they want to tell, and Stauffer explains how to get it across so that it has the best chance of being reproduced accurately. Such terms as "off the record" and "not for attribution" can mean different things to different reporters, and Stauffer stresses how important it is to get the lingo and the message straight. An excellent guide for those with press releases in hand and even for those who want to avoid talking to the media. more...

Price: $17.95

In the first five seconds of your first contact with a person or business, a perception forms in your mind: This ‘perception of a difference’ forms without your conscious knowledge or control and affects your relationship with that person or business from that point on. If the perception is positive you may agree to a sales appointment or may walk into the business and perhaps buy something. If the perception is negative, you will avoid further contact and do business with them only if they are the sole source for what you need. This book is the first in a series of three volumes, concerning the power of perceptions in our lives and how they affect our personal and business endeavors. This first volume begins with an illustration of ‘The Business Arch’ showing all the functions that exist in any business operation, as blocks in an arch. Each chapter shows why a weakness in any functional block, weakens, endangers the business as a whole. Trust is the Keystone of the business arch. The book includes true stories written in the first person conversational mode. The result is interesting and easy to read. The book is a powerful learning experience; the learning takes place as you relate to the people and situations in the stories. The stories educate the reader on the practical effect of the perception of a difference on all aspects of business or organizational relationships. You discover the five distinct steps involved in every purchase decision -- invaluable information for sellers of all types of products. The importance of the perception of a difference in marketing is clear as you read the chapters on marketing. Twenty-seven questions that must be answered successfully, to qualify a product or service for success in its planned market, are invaluable to anyone in business or starting a business. The chapters on selling, contrast inside sales, (customer visits the salesperson) versus outside sales (salesperson visits the customer). The stories more...

Price: $31.95